In a field traditionally characterised by its male-dominated nature, Faye Goodwin shines as a standout Service Engineer at Marlowe Fire & Security. Demonstrating exceptional skill, unwavering dedication and extensive expertise, Faye breaks barriers and challenges stereotypes – not only through her work but her ‘Girls Who Fix’ Instagram account!
Today we delve into Faye’s remarkable journey, from her early days in the Army to her current role, and explore her passion for training, personal achievements and the close-knit team she works with.
With her infectious enthusiasm and commitment to upholding industry standards, Faye serves as an inspiration to aspiring engineers of all backgrounds. Join us as we uncover her story and gain valuable insights into the world of fire and security engineering.
What are your main responsibilities?
As the Senior Service Engineer in my area, I distribute the month’s PPMs (this stands for Planned Preventative Maintenance) to the team, provide technical assistance and ensure we are achieving our SLAs and compliance targets, in addition to completing my everyday PPM works. I also often help out with the Minor Works team and look after large sites and specialist contracts in our region, such as the Prisons
What is your main objective within this role?
To provide excellent customer service! I ensure I’m completing all my work to the highest of standards and compliance. I pride myself on my integrity, thoroughness and knowledge ensuring all systems are inspected and tested to the current regulations and standards.
What jobs did you do prior to joining us? What prepared you for your role here?
I started life in the Army as a Systems Engineering Technician serving in the Royal Signals. As well as providing training in electrical/electronic systems, the forces gave me my work ethos that strongly defines me today. Having left the Army, I did a brief stint in Surveillance before stumbling into to the wonderful world of fire alarms! Before joining Marlowe, I was an Install and Commissioning Engineer across all disciplines for many years and still like to get stuck in showing Minor Works how it’s done! 😉
What’s the best thing about working at Marlowe Fire & Security?
Training! Being an absolute Fire and Security geek (follow me on Instagram at @girls_who_fix) the fact that Marlowe is committed so much to providing brilliant training was the main draw that brought me here. So many fire & security companies promise training and never deliver. If you’re thinking of joining us you won’t be disappointed! Marlowe Academy and Martec are something to be proud of!
What has been the highlight of your career at Marlowe Fire & Security over the years?
Finally getting my Gent licence recently. It’s something I’ve wanted to do since I’ve joined the industry but never had the chance.
Are you working on any special projects?
I recently secured 18 service variations at a single prison site so looking forward to getting all their systems brought up to standards throughout July.
What has been your greatest personal achievement?
100% it has to be my son, Fox. We may not have slept for nearly 3 years but he’s worth every second. He is certainly an Engineer in the making too and loves nothing more than riding in my van, setting off the many fire alarms I have in my shed and stealing all my tools!
What makes you most proud of your team/company?
Whilst in my area we may be one of the smaller teams, we are like a little family. We stay in contact in and out of work and everyone is always happy to help each other out.
Where were you born/where did you grow up?
I was born and grew up in Middlesbrough.
Do you have any pets?
Yes, 2 crazy spaniels called Binx and Bailey.
Fun facts: 3 fun facts about you?
I have surfed Waikiki beach.
I have played football at Wembley.
I have a 3-0 undefeated boxing record.
What’s your favourite place in the world and why?
The beach. Having grew up by the beach it’s the one thing I miss living in the Cotswolds.
What are the best things in life?
My wife and son, Protec 6500 panels and my tool collection!
If you’re considering joining us as an Engineer, there’s never been a better time to get in touch.
From the extensive benefits package through to training and support, there really is a superb career waiting for you here at Marlowe Fire & Security.
For more information click here
To learn more about how Marlowe Fire & Security can help you with your fire and security, click here.