Meet David McCaig, our National Accounts Manager at Marlowe Fire & Security based in Scotland.
With an impressive track record spanning over three decades, David has been an integral part of our team, ensuring the safety and security of businesses throughout the whole of the UK.
Today, we’re taking a dive into David’s wealth of experience, his role in supporting businesses and safeguarding our clients’ critical assets and the unwavering passion that has earned him the utmost respect within our team.
Get ready for an inspiring and insightful conversation with one of our long serving valued team members.
What are your main responsibilities?
As National Accounts Manager, my role is all about building strong relationships with our key clients across the UK. After 30 years’ working at Marlowe Fire & Security, I take pride in ensuring that our national accounts receive exceptional service, customised solutions and ongoing support – managing their critical fire and security systems.
My focus is on understanding their needs and challenges so we can provide them with the highest level of protection and peace of mind and be part of their journey towards a safer and more secure future.
What is your main objective within this role?
To develop a positive, collaborative working relationship based on our mutual values and ensure that the client is kept compliant so their estates meet all the regulation requirements and latest legislation. It’s also about working with them so they understand where we can help and how we can apply our solutions to manage their estate.
Some businesses we work with have hundreds of locations throughout the entire UK but we have vast experience working with businesses of scale and complexity with processes and technologies in place to make the complex simple.
What jobs did you do prior to joining us? What prepared you for your role here?
I started my career with a business now acquired by Marlowe Fire & Security over 33 years ago! From an electrical apprenticeship through to becoming an approved Electrician I then moved to several Engineering roles (Data Engineer, Electronics Engineer, Fire and Static Invertor Commissioning Engineer) before moving into the management side – starting as Service Manager. From there I progressed to Regional Service Manager and now I’m National Accounts Manager.
You really can progress your career in a workplace like Marlowe Fire & Security – you have the backing and the development path in place to support your ambitions.
What’s the best thing about working at Marlowe Fire & Security?
The team and being part of the development of the business and seeing the growth of our offering over the years to being one of the market leaders.
What has been the highlight of your career at Marlowe Fire & Security over the years?
It can sometimes take years of work to bring a large national account onboard – but when the hard work finally pays off and you can onboard their business and the team as customers it really is a fantastic feeling. I always look forward to the opportunity to work in their business with the team and make a difference.
Are you working on any special projects?
There are several large scale national infrastructure installation projects we’re working on for a leading utility provider and we’re also in the process of mobilising a new national student accommodation maintenance contract.
What has been your greatest personal achievement?
I’ve been doing and teaching martial arts for over 20 years and recently I’ve worked with children with additional needs, supporting some young people to the level of black belt! For one such individual it was such a special achievement when he achieved black belt as he’d previously been told he could never manage that. It goes to show that with the right support and determination you can achieve your goals.
A very close second is my family.
What makes you most proud of your team/company?
The fact we can all approach each other to share strengths and work through our challenges as one team.
Where were you born/where did you grow up?
Hamilton in Scotland.
Do you have any pets?
I have an 8 year old spoiled retriever dog called Gunna and an 11 year old cat called Ellwood (Ellwood is who I warn visitors about!).
Do you have any hidden talents/party pieces?
Possibly…!
What’s your favourite place in the world and why?
Glencoe in Scotland. Everything is just clear there and you find yourself with the peace and quiet – and time – to think and reflect in surroundings that just can’t be beaten!
What’s on your bucket list?
I’d love to visit New Zealand and Japan. Seeing the Northern Lights is also on there.
Who are your fantasy dinner party guests – dead or alive?
Keith Moon and Richard Branson.
What are the best things in life?
Family, health and happiness.
To learn more about how Marlowe Fire & Security can help you with your fire and security, click here.